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Accommodation Receptionist - Amberley

Job no: 584683
Work type: Casual
Location: Brisbane
Categories: Administration / Office Support

Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.

Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability. 

We currently have an opportunity for a reliable, casual Accommodation Receptionist. This position will provide effective management to ensure the smooth and efficient day-to-day running of the daily administration and accommodation/room booking service functions.

Reporting to the Cleaning & Housekeeping Supervisor and based at Amberley, this position will deliver a range of services, including but not limited to:

  • Maintaining Reservation Booking Systems and ensuring room information is up to date and information is provided to cleaning and housekeeping staff to ensure all required rooms are ready in accordance with Defence timeframes;
  • Perform the daily accommodation and reception desk services;
  • Handle customer complaints professionally and promptly and escalate issues to the Supervisor or Manager if unable to resolve;
  • Ensure accurate filing and record keeping are maintained;
  • Follow safety practices in the workplace;

Our front of house staff are the face of Downer and play a pivotal role in delivering the services commitment we have made to our clients.

Skills and Experience

  • Suitability for Defence security clearance (Australian Citizenship Mandatory);
  • Experience with a Reservation Management System preferred;
  • Experience with the Defence Estate Management System (DEMS) preferred;
  • Exposure to Microsoft Office suite;
  • Must hold a current Australian Drivers Licence;

The successful candidate will possess a strong work ethic, achieve highest level of safety, quality of work and have a genuine passion for excellent customer service.

Benefits and Culture  

  • Supportive and inclusive culture
  • A professional and safe working environment
  • Good employee benefits and entitlements

This is a great opportunity to join a reputable company, work with an amazing team where you will be given the opportunity to develop your career.

To apply, please click on "Apply" below and submit your resume. We do not accept applications via email but for more information, please email matthew.laird@spotless.com.au.

Please note: As a pre-requisite for these roles all candidates need to be able to prove they are an Australian Citizen and may need to hold a current Australian Drivers Licence. Candidates will also be required to undertake a pre-employment medical and drug screen as well as an Australian Security Defence Clearance Check.

Downer Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

View Position Description

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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